Frequently Asked Questions
Timeless answers for the modern soul.
What is the typical processing time for orders?
Most orders are handcrafted and processed within 3-5 business days. During peak holiday seasons, processing may take up to 7 business days before shipping.
Do you offer international shipping?
Yes, we ship our artisanal goods worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected carrier.
What is your return policy for handcrafted items?
We accept returns on most unused items within 30 days of delivery. Please note that personalized or custom-made products are final sale and cannot be returned.
Are your materials sustainably sourced?
At Old Soul Artisan, we prioritize ethical sourcing. We use eco-friendly packaging, phthalate-free fragrances, and sustainable waxes to ensure our products are kind to the earth.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.
Can I modify or cancel my order after it is placed?
To ensure quick delivery, we begin processing orders immediately. Please contact our support team within 12 hours of purchase if you need to make any changes.